Support
Open your exchange to contact support, or use the contacts below for general questions.
You have an exchange
Paste the exchange link or number to open its support thread. No account needed.
Common questions
Do I need an account?
No. Every exchange gets a private tracking link. If you are signed in, it also appears in your account.
Why can the amount I receive change?
The rate is floating. The amount can change until your deposit reaches the provider. CORE rechecks the rate right before creating the exchange.
Can I cancel an exchange?
If you have not sent the deposit, simply do not send it. After a blockchain transfer, CORE cannot cancel or reverse it. Open the exchange support thread; the provider decides whether it can continue or refund under its terms.
What if I used the wrong network or forgot a memo?
Do not send another deposit. Open the exchange support thread and include the transaction hash. Recovery depends on the provider and the network and is not guaranteed. A fee may apply.
Where can I see the exchange status?
Open the link you got when you created the exchange. It updates automatically and shows the deposit, confirmations, payout and transaction hashes. You can also paste the link or exchange number above.