The refund address.
The refund address is your address in the same coin and network as the deposit. If the exchange fails, the executor returns the coins there.
When it matters
- The executor paused the exchange for a check and decided to return the coins.
- The deposit arrived after the deadline or in another amount, and the executor returns it under its terms.
- A network or executor outage: coins the executor returns arrive at the refund address.
If you leave it empty
The field is optional. Without it, the refund has to be arranged with the executor directly: write to support with the exchange number and the transaction hash and we pass the request on.
Which address to give
- An address on the same network as the deposit: for USDT TRC20 an address on TRON, for BTC a bitcoin address.
- An address you control. If it belongs to an exchange, check that the exchange accepts this coin on this network.
When the form works differently
- Some executors need a refund address to create the exchange. The form then asks for it as required.
- On networks where a memo identifies the recipient, the form takes no refund address. If the exchange fails, the executor handles the refund.
- If the executor does not accept a refund address at creation, the form says so next to the field.
If something goes wrong
- Changed your mind before sending the deposit: leave the exchange as it is, and without a deposit it closes as expired.
- The deposit went on another network or without a required memo: open the exchange support thread and include the transaction hash. Getting the coins back is not always possible.
- The deposit arrived after the deadline or in another amount: the executor handles it under its own terms, running the exchange at a new floating rate or returning the coins.
- A blockchain transfer cannot be recalled, so check the payout address before you create the exchange.